Shipping policy

Last updated: August 21, 2026

This Shipping Policy explains how Ashford & Crowe processes, ships, and delivers orders placed on ashfordcrowe.com. Ashford & Crowe works with trusted suppliers and fulfilment partners around the world, which means some items are shipped directly from our partners to you. By placing an order, you agree to the terms described below. If you have any questions before or after buying, contact us at support@ashfordcrowe.com.

Definitions and Business Days

In this policy, "business days" means Monday to Friday, excluding public holidays in Worldwide and, where relevant, in the country a shipment is dispatched from. "Processing time" is the period we need to prepare your order before it is handed to a carrier. "Delivery time" is the period the carrier needs to transport your order after dispatch. "Dispatch" means the point at which your order leaves our facility or that of a fulfilment partner. All time estimates refer to business days unless stated otherwise.

Order Processing Time

All orders are reviewed and prepared before they are handed to a carrier. Our standard processing time is 1 to 3 business days. Processing covers order verification, quality checks, and packaging. Orders placed on weekends or public holidays begin processing on the next business day. During promotions, product launches, and peak seasons, processing may take slightly longer, and we appreciate your patience.

Delivery Estimates

Once your order has been processed and dispatched, estimated delivery times are as follows:

• Domestic delivery: 3 to 7 business days after dispatch.
• International delivery: 7 to 20 business days after dispatch.

The total time to receive your order is the processing time plus the delivery time shown above.

Please note that all delivery times are estimates only and are not guaranteed. They are based on typical carrier performance and do not account for factors outside our control, such as customs clearance, carrier delays, weather, or high-volume periods. An estimate is our best expectation, not a firm commitment or a delivery guarantee.

Shipping Destinations

Ashford & Crowe ships worldwide to most countries and regions. Some destinations may be unavailable due to carrier limitations, local regulations, or restrictions on certain products. If we are unable to ship to your location, we will contact you using the email or phone number provided at checkout and, where appropriate, arrange a refund. Delivery addresses that are remote or difficult for carriers to reach may require additional transit time.

Shipping Rates and Free Shipping

Shipping rates are calculated and displayed at checkout before you complete your purchase, so you can review the full cost before paying. Rates may vary based on destination, order weight, dimensions, and the shipping method selected. All charges are shown in your local currency.

• Standard shipping costs are added at checkout and shown clearly before payment.
• We may offer free shipping on orders that meet or exceed a qualifying order value. When a free shipping threshold applies, it is displayed at checkout and on relevant pages of ashfordcrowe.com.
• Any free shipping promotion applies to the order subtotal only and may exclude taxes, duties, and certain products or destinations.

Order Confirmation, Changes and Cancellations

After you place an order, we will send an order confirmation to the email address provided at checkout. If you need to change or cancel an order, contact us at support@ashfordcrowe.com as soon as possible, ideally within the processing window. We will do our best to accommodate reasonable requests before dispatch. Once an order has been dispatched, it can no longer be changed or cancelled, and any return would follow our Refund and Return Policy.

Order Tracking

Once your order is dispatched, we will send a shipping confirmation email to the address you provided at checkout. This email includes your tracking number and a link to follow your shipment, as soon as the carrier makes tracking available. Please allow a short period after dispatch for the tracking information to update, as carriers may take one or more business days to register the first scan. If you have not received tracking details within a reasonable time, contact us at support@ashfordcrowe.com and we will help.

Because some orders are fulfilled by different partners, a tracking number may become active a little after your dispatch confirmation is sent.

Multiple Shipments for Multi-Item Orders

If your order contains more than one item, your products may be shipped from different locations or fulfilment partners. As a result, items in the same order can arrive separately and at different times, and you may receive more than one tracking number. This is normal and does not mean part of your order is missing. If any item has not arrived within a reasonable window after the others, contact us at support@ashfordcrowe.com and we will investigate.

Customs, Duties, Import Taxes and VAT

For international orders, your shipment may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost at checkout. Customs policies vary widely from country to country, so we recommend checking with your local customs office before ordering if you are unsure about potential charges. Ashford & Crowe has no control over these fees and cannot predict or reimburse them. Refusal to pay applicable duties or taxes may result in your package being returned or held, and any related costs may be deducted from a refund.

Possible Delays

While we and our carriers work to deliver on time, delays can occur for reasons beyond our control, including:

• Customs inspections and clearance procedures for international shipments.
• Carrier disruptions, operational backlogs, or logistical issues.
• Peak seasons and holidays, such as major sales events and end-of-year periods.
• Severe weather, natural events, or other force majeure circumstances.
• Incomplete or incorrect delivery information.

We will do our best to keep you informed if we become aware of a significant delay affecting your order.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before completing your order. Ashford & Crowe is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us at support@ashfordcrowe.com as quickly as possible, ideally within the processing window, and we will try to correct it before dispatch. Once an order has shipped, we may not be able to change the destination. Packages returned to us due to an incorrect address, a failed delivery, or an unclaimed shipment may be reshipped at an additional cost, or refunded minus any shipping and handling fees incurred.

Failed Delivery and Risk of Loss

Carriers may make one or more delivery attempts, and some destinations may require a signature or collection from a local pickup point. If a package cannot be delivered and is returned to sender, we will contact you to arrange a reshipment or a refund in line with this policy and our Refund and Return Policy. Responsibility for the goods passes to you once the order is delivered to the address you provided, or once it is made available for collection where a pickup or signature is required.

Lost, Stuck or Delayed Packages

If your tracking has not updated for an extended period, appears stuck, or your package has not arrived within the estimated timeframe, please reach out to us at support@ashfordcrowe.com. Our support team will:

• Review your tracking history and current shipment status.
• Open an inquiry or trace request with the carrier where appropriate.
• Keep you updated as we work toward a resolution.
• Where a package is confirmed lost in transit, arrange a suitable remedy such as a replacement or a refund, in line with our policies.

Please allow us reasonable time to investigate with the carrier before a package is officially declared lost, as many delayed shipments are eventually delivered.

Damaged Items on Arrival

We want every order to arrive in perfect condition. If your item arrives damaged or defective, contact us at support@ashfordcrowe.com within a reasonable time of delivery, and include:

• Your order number.
• Clear photos or a video showing the damage.
• A short description of the issue and, if relevant, the packaging condition.

Once we have reviewed the details, we will arrange an appropriate solution, which may include a replacement or a refund. Keeping the original packaging can help us resolve carrier claims more quickly.

Returns and Refunds

Shipping is only one part of your experience with us. For details on returning items, our return window of 30 days, and refund processing times of 5 to 10 business days, please see our Refund and Return Policy. Original shipping charges may be non-refundable except where required by law or where an item arrived damaged or incorrect.

Data Protection

To ship your order, we process personal information such as your name, delivery address, contact details, and order contents, and we share the details necessary for delivery with carriers and fulfilment partners. We handle this information in accordance with our Privacy Policy and applicable data protection laws. For any privacy or data protection question, contact us at support@ashfordcrowe.com.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices, carriers, or legal requirements. The version in force is the one published on ashfordcrowe.com at the time you place your order, and the date at the top of this page shows when it was last updated. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Shipping Policy, your order, or delivery, our support team is here to help:

• Store: Ashford & Crowe (operated by Ashford & Crowe)
• Email: support@ashfordcrowe.com
• Privacy contact: support@ashfordcrowe.com
• Website: ashfordcrowe.com

We aim to respond to all enquiries as quickly as possible during our normal business hours. This policy is governed by the laws of your own country of residence and applies to orders placed with Ashford & Crowe, operating from Worldwide.